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Customer Success Summit

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9:00am PDT

Customer Success: Play to Win General SessionGuy Nirpaz

9:30am PDT

Disrupting Digital Business in the Peer-to-Peer Economy General SessionR Ray Wang

10:15am PDT

Success Talks: Zen and the Art of Customer Relationships General SessionMikkel Asger Svane

11:00am PDT

Metrics you Should Track for Awesome Customer Success Breakout 2Nathan Williams Using Science to Build Trusting Relationships and Reduce Churn Breakout 3Ed Powers Build a Business Plan with your Eye on Churn Breakout 1Jasper Bear • Philip Nguyen • Ariel Utnik

11:30am PDT

The War on your Talent: Be Ready to Meet the Challenge Breakout 3Laura Kerekes What Data do you need to Build a Comprehensive Health Score? Breakout 2Matt Eastling • Samuel Smith A Framework to Build a Killer Customer Success Scorecard Breakout 1Boaz Maor

12:00pm PDT

Building a Product with Customer Success in Mind: The Power of Experimentation Breakout 2Brian Murray Driving Customer Success from the Beginning Breakout 3Anurag Agarwalla • Ari Klein Grow and Differentiate your Business with a Customer Success Philosophy Breakout 1Whitney Hillyer • Mary Stanhope

2:00pm PDT

Making Customer Success a Team Sport Breakout 3Cynthia Balusek • Meg Murphy Managing All your Customers Along Their Journey Breakout 1Arjun Devgan • Adam Peddicord Tips on Evaluating and Implementing Customer Success from the Top Breakout 2Omer Gotlieb • Stephanie Schatz

2:30pm PDT

How to Hire the Right Customer Success Managers for your Business Breakout 3Jennifer Benson • Aaron Lapierre Integrating your Customer Success and Marketing Teams Breakout 2Andrew Caravella • Amy Mustoe The Art and Science of Customer Experience, Growth and Segmentation Breakout 1Joel Knight

3:15pm PDT

Success Talks: Elevating the Customer Experience General SessionCatherine Courage • Bill Macaitis • Leyla Seka

4:00pm PDT

How Technology will Reshape Customer Success General SessionMaksim Ovsyannikov

4:30pm PDT

Panel: Customer Success the Next Generation - What is the Final Frontier? General SessionAri Levy • Ruzwana Bashir • Seth Besmertnik • Andrew Levy • Tien Tzuo

5:15pm PDT

Customer Success Hero Awards General SessionOmer Gotlieb